Booking Little Molvenny: Terms & Conditions
Booking Terms & Conditions
‘We’ refers to Little Molvenny Cottage. By making a booking, you agree that:
Booking and Payments
We ask for full payment of your stay to be made once your booking is confirmed. We understand of course that sometimes unforeseen circumstances happen and if you let us know in advance, we will put your booking of Little Molvenny immediately back up on line. We promise that if we find an alternative booking all moneys will be refunded minus a £200 administration charge. I am afraid that if we can’t find a replacement, please understand we cannot refund any costs you may have occurred. See also Point 4 cancellation for more information.
All payments must be made by bank transfer.
Arrival and Departure:
Little Molvenny will be ready for you to take over at any time after 4pm at the start of your holiday. In case you need to arrive early, please make sure to contact us and we will see if you can leave your luggage while the cottage is cleaned.
For the same reason, please note that you should leave your cottage by latest 11.00am on departure day. Please leave the cottage and its contents clean and tidy if you can.
The Hirer agrees:
To pay for any breakages, losses or damage to the property. To take all reasonable and proper care of the property and leave it in a clean and tidy condition at the end of the tenancy.
To permit us reasonable access to the property to carry out any urgent maintenance.
Not to sublet or share the property except with persons nominated when booking. The maximum number of persons allowed at the property is six which is clearly stated and must not be exceeded.(We reserve the right to terminate the hire without notice and without refund in case of a breach of this condition).
This is a non-smoking property, please refrain from smoking in the property at all times.
We are pet friendly. Up to 2 well behaved dogs can stay in the cottage. Please assure that they stay off the furniture and particularly the beds. There is also a hoover in the cottage for those furry friends that shed more than others and please generally clean after your dogs/animals.
If you wish to cancel the booking please advise us immediately by e-mail. Upon receipt of the e-mail we will use our best endeavours to obtain a replacement letting and, if such replacement is obtained, will then refund you (less a £200 admin fee) of any monies paid. If we are unable to re-let then we shall be entitled to retain all payments already made.
Transfer booking – if you wish you can transfer your balance to a new booking if you cancel your booking at least 8 weeks prior to your holiday. An administration fee of £200 will apply.
Non-Availability of Property
If, for any reason beyond our control, the property is not available on the date booked, all rent paid in advance will be refunded in full. The Hirer shall have no further claims against Little Molvenny.
Hooray – there is no extra charge for VAT.
Especially during the summer when Little Molvenny is usually booked solidly, we need to allow the gardeners to have access every two weeks to cut the grass at the front and the back of the cottage. We usually try our upmost to inform you in advance, but the unpredictability of the weather sometimes means short notice. We ask for your kind understanding. The gardeners usually come around mid day every other Friday.
Our housekeeper will have watered all the flower pots before your arrival, but please give them some water during your stay as we would not want to disturb you.
All bed linen is provided and beds are fully made up and ready for your arrival.
Bath, hand towels, and tea towels are also provided.
If you do not make a specific request the two bedrooms downstairs will be made up as a twin and a double.
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint we are anxious that remedial action is taken as soon as possible. It is essential that you contact us immediately if any problem arises so that it can be speedily resolved. Discussion with us whilst you are in residence we hope will rectify shortcomings straight away. If after this you feel that the complaint still remains unresolved then notify us in writing, within 7 days of returning from your holiday. Please help us to help you by following this procedure which is designed to effect the speediest possible investigation and rectification of complaints. We cannot subsequently consider any complaints or enter into any correspondence about them unless this procedure has been followed.
Molvenny Ltd shall not be liable to you or any member of your party for any loss of damage to person or property, arising from the letting.
Holiday Cancellation & Emergency Expenses Insurance
We recommend that you take out cancellation cover insurance for all members of your party.